12/5/2023 0 Comments Screen recording![]() ![]() These integrations provide a holistic contact center software solution capable of elevating customer experiences for companies of all sizes. This online video recorder helps to record any screen or window with audio, share your Chrome tabs, or capture any activity with a camera free on browsers. It provides self-service, agent-assisted and fully automated alerts and actions.ĬXone also includes pre-defined CRM integrations and UCaaS integrations with most leading solutions on the market. These solutions include interaction analytics, customer surveys, reporting and performance management.Īutomation & Artificial Intelligence (AI) – leading-edge, intuitive technology that eliminates mundane tasks and speeds resolutions of customer issues for better business outcomes. These solutions include workforce management (WFM), quality management (QM), recording and performance management (PM).Īnalytics – turns insights into results by making data relevant, easy to consume and actionable. An online screen recorder is a useful tool that allows you to capture and record the activities happening on your computer screen. Workforce Optimization – unlocks the potential of your team. These solutions include an automatic call distributor (ACD), interactive voice response (IVR) interaction channel support and proactive outbound dialer. Omnichannel Routing – routing and interaction management. CXone is a cloud native, unified suite of applications designed to help a company holistically run its contact (or call) center operations. Manténgase al tanto: reciba notificaciones cuando alguien mire el video, deje algún comentario o responda. NICE CXone is the market leading contact center software in use by thousands of customers of all sizes around the world. Organice las grabaciones de pantalla en carpetas por equipos y establezca permisos exactos para clientes, otros participantes, etc. Free Screen Recorder latest version: Make quick on-screen movies with ease. ![]() When an evaluator opens an interaction to review, they will see the agent screen and hear the interaction simultaneously. Free Screen Recorder, free and safe download. Capturing an agent’s screen can help evaluators better understand an agent’s thought process while handling an interaction, can provide a mechanism for identifying process improvement opportunities, and act as an effective agent coaching tool. Capture your screen to record short clips or make engaging video tutorials with FlashBacks editing suite - try for free Record your screen, webcam, sounds. Screen recording is the act of capturing an agent’s screen while they are handling an interaction for quality and coaching purposes. ![]()
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